Meet the team
Meet the team
Tim McDougall
Head of Ventures
Amplar Health
Product people rarely get the opportunity to work on the right thing at the right time. Amplar New Ventures, at this very moment, is working on the innovations which will change and improve how healthcare functions in Australia for generations to come. I’m proud that our team is focused on delivering products that are so incredibly meaningful to all of us.
My hidden talent:
Squeezing an Essendon reference into every conversation.
Rob Deeming
Group Lead
Digital & Ventures
I am responsible for the Customer across the Group, as well as our brand, CX and digital teams, this provides me diversity in my role as I get to work with team members from across all areas, it makes my roles interesting and always changing.
My hidden talent:
I am an avid runner and wannabe fly fisher, but it’s my three young kids who are the centre of my universe.
Ingrid Gotz
Head of Digital
ahm
As ahm’s Head of Digital, I’m proud to lead our best-in-class digital team that delivers on our customer promise – simple, easy and affordable. We seek to continually evolve the digital experience for our customers through online self-service, our mobile app experience and whatever is next on the digital horizon to deliver on our digital first ambition.
My hidden talent:
I remember a lot… probably not a lot of useful information but I’m very good at remembering faces, names, places and random information.
Tim McDougall
Head of New Ventures,
Amplar Health
Product people rarely get the opportunity to work on the right thing at the right time. Amplar New Ventures, at this very moment, is working on the innovations which will change and improve how healthcare functions in Australia for generations to come. I’m proud that our team is focused on delivering products that are so incredibly meaningful to all of us.
My hidden talent:
Squeezing an Essendon reference into every conversation.
Rob Deeming
Group Executive
Customer and Brand
I am responsible for the Customer across the Group, as well as our brand, CX and digital teams, this provides me diversity in my role as I get to work with team members from across all areas, it makes my roles interesting and always changing.
My hidden talent:
I am an avid runner and wannabe fly fisher, but it’s my three young kids who are the centre of my universe.
Ingrid Gotz
Head of Digital
ahm
As ahm’s Head of Digital, I’m proud to lead our best-in-class digital team that delivers on our customer promise – simple, easy and affordable. We seek to continually evolve the digital experience for our customers through online self-service, our mobile app experience and whatever is next on the digital horizon to deliver on our digital first ambition.
My hidden talent:
I remember a lot… probably not a lot of useful information but I’m very good at remembering faces, names, places and random information.
Peter Caddy
Head of Digital Customer Engagement
Medibank
As the Head of Digital Product & Experience, I have the privilege of leading the brilliant, product and experience teams responsible for defining our customer experience vision and the digital product strategy to deliver on our promise to help every Australian live a better quality of life.
My hidden talent:
I’m a big coffee lover and can pour you the perfect latte art into a piccolo faster than you can say “you’re on mute”.
Ruby Law
Marketing Platforms Specialist
Medibank
I’m proud to be part of the Marketing Technology Platforms team, who oversees the end-to-end marketing technology architecture and capabilities. We work with teams across the business to deliver technical solutions and enable the best possible experience for our customers across channels. It’s my privilege to be in a team who steers the business to the forefront of marketing technology and aims to be the market leader in best practices and innovation.
My hidden talent:
I can play Guzheng (a Chinese plucked zither) and am certified at level 6.
Matt Young
Lead Enterprise Architect
Amplar Health
I get to work closely with our Amplar Health business to unpack how technology can help us deliver new and innovative models of care. This means I do a lot of the exploratory work on new technologies, as well as unpack how we can leverage our existing technology stack to enable new care models. My work covers technologies across many domains including digital patient facing apps, wearables and remote monitoring, telehealth and video conferencing, clinical systems and integration with the broader health system integration. I also love working with our broader technology team to bring to life new services that really make a difference to the people we serve. I’m super proud to enable new models of care such as virtual hospital services, which provides amazing benefits to patients whilst delivering great health outcomes and reduced costs.
My hidden talent:
Not so hidden if you look at my Strava account, but I’m an avid cyclist, clocking up around 500kms a week – on road and virtually.
Peter Caddy
Head of Digital Customer Engagement
Medibank
As the Head of Digital Product & Experience, I have the privilege of leading the brilliant, product and experience teams responsible for defining our customer experience vision and the digital product strategy to deliver on our promise to help every Australian live a better quality of life.
My hidden talent:
I’m a big coffee lover and can pour you the perfect latte art into a piccolo faster than you can say “you’re on mute”.
Ruby Law
Marketing Platforms Specialist
Medibank
I’m proud to be part of the Marketing Technology Platforms team, who oversees the end-to-end marketing technology architecture and capabilities. We work with teams across the business to deliver technical solutions and enable the best possible experience for our customers across channels. It’s my privilege to be in a team who steers the business to the forefront of marketing technology and aims to be the market leader in best practices and innovation.
My hidden talent:
I can play Guzheng (a Chinese plucked zither) and am certified at level 6.
Naomi Kite
Principal UX Designer
ahm
Working at ahm, I get to work with an incredible bunch of high performing designers to improve our processes and the way we work in our squads. The team and I thrive off bringing the voice of the customer to the rest of the business, and beyond!
My hidden talent:
Being able to stare at my phone for 7hrs straight. I can also play many instruments.
Winnifred (Winnie) Wong
Product Delivery Manager
Digital & Ventures
As a Product Owner in the New Ventures team, I’m proud to be able to deliver products that could help improve the health and wellbeing of Australians. Through my past experience from both personal and work; I hold dearly to the idea of helping people achieve better health outcomes, be it through getting access or having a good end to end journey.
My hidden talent:
Singing (in the shower).
Rhys Arnott
Head of New Ventures
ahm
As the Head of New Ventures for ahm and Medibank, my team and I exist to help the business grow outside of PHI. Think of us as a start-up within Medibank that focuses on finding and solving customer problems in the health and wellbeing space. We use design thinking methodologies to explore, experiment, and build ideas quickly, so we can reduce the cost to failure and scale with confidence.
My hidden talent:
I’m a bit of a performer… I did a lot of jazz ballet and acting growing up, so I don’t mind getting in front of a crowd and telling a story.
Naomi Kite
Principal UX Designer
ahm
Working at ahm, I get to work with an incredible bunch of high performing designers to improve our processes and the way we work in our squads. The team and I thrive off bringing the voice of the customer to the rest of the business, and beyond!
My hidden talent:
Being able to stare at my phone for 7hrs straight. I can also play many instruments.
Jon Goh
Head of Marketing Technology & Orchestration
I lead the Marketing Technology and Orchestration team in the Experience Centre of Excellence. We work with teams across the business to design and deliver digital content, automated customer journeys and data solutions. I’m most proud of the fact that our team is a wonderfully diverse bunch – from data analysts to platform architects and digital content producers. We use our different skillsets daily to deliver seamless content experiences for our members.
My hidden talent:
I’m excellent at fixing jammed photocopiers and making cups of tea.
Ashleigh Mabilia
Lead Digital Producer
As the Lead Digital Producer, I work collaboratively with discipline leads to collectively define, prioritise and manage the overarching digital product roadmap and experience vision for their digital channel. A key focus and passion in my role is improving accessibility while shaping the content and search experience for our customers.
My hidden talent:
Still life painting!
Elise Sutherland
Innovation Analyst
ahm
As an Innovation Analyst in the New Ventures team, my team and I are responsible for driving growth outside of our core private health insurance products. We utilise design thinking methodologies to deeply understand our customers’ needs and run experiments that quickly test our hypothesises and assumptions. We aim to test fast and learn even faster, so we can create new digital health and wellbeing solutions that customers care about. I’m proud to be shaping the way for a new way of working in an environment that fosters learning, creativity and collaboration.
My hidden talent:
Lawn bowls!
David Lochrie
Senior Executive, Enterprise Digital
The Medibank Digital team constantly strives to improve the experience of Medibank members through the use of digital technology. More than ever, our members are choosing to interact with us through digital and so our challenge is to make doing so as simple and easy as possible. I’m fortunate to lead a fully cross-functional team of talented people that deliver amazing results for our members and our business. My role entails setting clear goals for the team and removing blockers so our people can do their best work. As a passionate advocate for agile and DevOps I’m always looking to improve the way we work to make it easier to get stuff done.
My hidden talent:
Card tricks!
Ben McCartney
Senior Executive Architecture & Health Technology
I’m privileged to lead a team of passionate technologists that work across our Medibank and Amplar Health businesses to plan how digital, data, and technology need to evolve to enable our vision of delivering the best health and well-being for Australia. This means I work closely with our Executive and Senior Leaders to understand and shape our future healthcare strategy, injecting the “art of the possible” from a technology perspective, and help my team translate this into our technology roadmap and the work to progress this. An important part of my role is “joining the dots” across our businesses, assets, and ventures to realise opportunities to create more connected and personalised health services and experiences for customers, as well as looking outwardly at innovation occurring in healthcare across the globe, and the technology enabling this, to identify opportunities to improve access to high-quality healthcare for Australians. I’m proud of our track record in delivering new technology-enabled models of care, be that virtual hospitals and home-based care, through to remotely supporting Australians manage complex and chronic health conditions – and we are only getting started.
My hidden talent:
I enjoy sitting down with my guitar and taking a nugget of an idea into a fully-fledged piece of music that conveys a story.
Matt Young
Lead Enterprise Architect, Amplar Health
I get to work closely with our Amplar Health business to unpack how technology can help us deliver new and innovative models of care. This means I do a lot of the exploratory work on new technologies, as well as unpack how we can leverage our existing technology stack to enable new care models. My work covers technologies across many domains including digital patient facing apps, wearables and remote monitoring, telehealth and video conferencing, clinical systems and integration with the broader health system integration. I also love working with our broader technology team to bring to life new services that really make a difference to the people we serve. I’m super proud to enable new models of care such as virtual hospital services, which provides amazing benefits to patients whilst delivering great health outcomes and reduced costs.
My hidden talent:
Not so hidden if you look at my Strava account, but I’m an avid cyclist, clocking up around 500kms a week – on road and virtually.
Winnifred (Winnie) Wong
Lead Product Owner, New Ventures – Amplar Health
As a Product Owner in the New Ventures team, I’m proud to be able to deliver products that could help improve the health and wellbeing of Australians. Through my past experience from both personal and work; I hold dearly to the idea of helping people achieve better health outcomes, be it through getting access or having a good end to end journey.
My hidden talent:
Singing (in the shower).
Rhys Arnott
Head of New Ventures
ahm
As the Head of New Ventures for ahm and Medibank, my team and I exist to help the business grow outside of PHI. Think of us as a start-up within Medibank that focuses on finding and solving customer problems in the health and wellbeing space. We use design thinking methodologies to explore, experiment, and build ideas quickly, so we can reduce the cost to failure and scale with confidence.
My hidden talent:
I’m a bit of a performer… I did a lot of jazz ballet and acting growing up, so I don’t mind getting in front of a crowd and telling a story.
Ashleigh Mabilia
Lead Digital Producer
As the Lead Digital Producer, I work collaboratively with discipline leads to collectively define, prioritise and manage the overarching digital product roadmap and experience vision for their digital channel.
A key focus and passion in my role is improving accessibility while shaping the content and search experience for our customers.
My hidden talent:
Still life painting!
Jon Goh
Head of Marketing Technology & Orchestration
I lead the Marketing Technology and Orchestration team in the Experience Centre of Excellence. We work with teams across the business to design and deliver digital content, automated customer journeys and data solutions. I’m most proud of the fact that
our team is a wonderfully diverse bunch – from data analysts to platform architects and digital content producers. We use our different skillsets daily to deliver seamless content experiences for our members.
My hidden talent:
I’m excellent at fixing jammed photocopiers and making cups of tea.
Elise Sutherland
Innovation Analyst
ahm
As an Innovation Analyst in the New Ventures team, my team and I are responsible for driving growth outside of our core private health insurance products. We utilise design thinking methodologies to deeply understand our customers’ needs and run experiments that quickly test our hypothesises and assumptions. We aim to test fast and learn even faster, so we can create new digital health and wellbeing solutions that customers care about. I’m proud to be shaping the way for a new way of working in an environment that fosters learning, creativity and collaboration.
My hidden talent:
Lawn bowls!
David Lochrie
Senior Executive, Enterprise Digital
The Medibank Digital team constantly strives to improve the experience of Medibank members through the use of digital technology. More than ever, our members are choosing to interact with us through digital and so our challenge is to make doing so as simple and easy as possible. I’m fortunate to lead a fully cross-functional team of talented people that deliver amazing results for our members and our business. My role entails setting clear goals for the team and removing blockers so our people can do their best work. As a passionate advocate for agile and DevOps I’m always looking to improve the way we work to make it easier to get stuff done.
My hidden talent:
Card tricks!
Ben McCartney
Senior Executive Architecture & Health Technology
I’m privileged to lead a team of passionate technologists that work across our Medibank and Amplar Health businesses to plan how digital, data, and technology need to evolve to enable our vision of delivering the best health and wellbeing for Australia. This means I work closely with our Executive and Senior Leaders to understand and shape our future healthcare strategy, injecting the “art of the possible” from a technology perspective, and help my team translate this into our technology roadmap and the work to progress this. An important part of my role is “joining the dots” across our businesses, assets, and ventures to realise opportunities to create more connected and personalised health services and experiences for customers, as well as looking outwardly at innovation occurring in healthcare across the globe, and the technology enabling this, to identify opportunities to improve access to high-quality healthcare for Australians. I’m proud of our track record in delivering new technology-enabled models of care, be that virtual hospitals and home-based care, through to remotely supporting Australians manage complex and chronic health conditions – and we are only getting started.
My hidden talent:
I enjoy sitting down with my guitar and taking a nugget of an idea for a song into a fully-fledged piece of music that conveys a story.
Lauren Cooper
Digital Product Manager
As a Digital Product Manager, I am proud to work closely with our extremely talented digital squads. Through curiosity, innovation and a passion for putting our members at the heart of everything we do, we continually strive to build new capability and deliver personalised experiences across our digital platforms.
My hidden talent:
I’m really good at finding a new hobby every few months, with recent adventures being the guitar, ukulele, resin art, and paint pouring.
More information about Medibank, ahm and Amplar Health.
Medibank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation. We proudly recognise Elders past, present and emerging as the Traditional Owners of the lands on which we work and live. We’re committed to supporting Indigenous self-determination and envision a future where all Australians embrace Aboriginal and Torres Strait Islander histories, cultures and rights as a central part of our national identity.
Copyright © 2022 Medibank Private Limited. All rights reserved. ABN 47 080 890 259.
More information about Medibank, ahm and Amplar Health.
Medibank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation. We proudly recognise Elders past, present and emerging as the Traditional Owners of the lands on which we work and live. We’re committed to supporting Indigenous self-determination and envision a future where all Australians embrace Aboriginal and Torres Strait Islander histories, cultures and rights as a central part of our national identity.
Copyright © 2022 Medibank Private Limited. All rights reserved. ABN 47 080 890 259